Discussion: Conflict Management Simulation Reflection
In this Discussion, you will have an opportunity to discuss your role and experience in the Conflict Management Simulation—a human resource professional striving to help a manager and employee manage the conflict that has arisen between them. This life-like scenario and the simulation were designed not only to put you in the “driver’s seat,” but also to give you this opportunity to reflect, which is a process essential to professional growth.  

Now that you have completed the Simulation, consider what you have learned about conflict management and interacting with others as an HR professional. Also, review the Learning Resources and then address the following:



Post a cohesive and scholarly response based on your readings and research this week that addresses the following:

Reflect on how the meeting with the employee and manager went and discuss at least 2 key takeaways from your simulation experience.
Analyze the approach you took, as well as your skills, with regard to guiding the collaborative conflict management process and using active listening.
Discuss the effectiveness of the collaborative conflict management strategy you used and share your rationale.
Were you satisfied with the way you brought the meeting to a close? Why or why not? In what ways might you have improved this vital step in conflict management in the workplace?  

Learning Resources
Required Readings
Liddle, D. (2017). Managing conflict: A practical guide to resolution in the workplace. Kogan Page.

Copyright 2017​ by Kogan Page. Reprinted by permission of Kogan Page via the Copyright Clearance Center.

Chapter 7: The Resolution Spectrum
Liddle, D. (2017). Managing conflict: A practical guide to resolution in the workplace. Kogan Page.

Copyright 2017​ by Kogan Page. Reprinted by permission of Kogan Page via the Copyright Clearance Center.

Chapter 8: Developing a Resolution Policy to Replace Your Traditional Grievance Procedure
Smith, G. P. (2018, February 28). Conflict resolution: 8 strategies to management workplace conflict. Business Know-How. Retrieved from https://www.businessknowhow.com/manage/resolveconflict.htm

Doyle, A. (2019, June 17). Conflict resolution: Definition, process, skills, examples. The Balance Careers. Retrieved from https://www.thebalancecareers.com/conflict-resolutions-skills-2063739

Behfar, K., & Goldberg, R. (2015). Conflict management in teams. University of Virginia Darden School Foundation.

Young, D. W. (2013). Note on conflict management. The Crimson Group, Inc.

Lytle, T. (2015, March 15). How to resolve workplace conflicts. HR Magazine. Retrieved from https://www.shrm.org/hr-today/news/hr-magazine/pages/070815-conflict-management.aspx

Fey, J. (2018, March 4). Resolve conflicts in the workplace with these 12 techniques. Digital Project Manager. Retrieved from https://thedigitalprojectmanager.com/12-conflict-resolution-techniques-workplace/

Semczuk, N. (2017, June 13). The 10 most effective conflict resolution strategies. Digital Project Manager. Retrieved from https://thedigitalprojectmanager.com/10-effective-conflict-resolution-strategies/

Optional Resources
Katz, N., & McNulty, K. (1994). Conflict resolution. Retrieved from https://www.maxwell.syr.edu/uploadedFiles/parcc/cmc/Conflict%20Resolution%20NK.pdf

Note: Read “Conflict Resolution,” pp. 9–19.

Malhotra, D. (2004). The new conflict management: Effective conflict resolution strategies to avoid litigation. Report, Program on Negotiation, Harvard Law School. Retrieved from https://www.pon.harvard.edu/freemium/new-conflict-management-effective-conflict-resolution-strategies-to-avoid-litigation/